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Shipping policy

Shipping Policy — CoCouture

At CoCouture, every piece is carefully prepared and shipped with attention to detail to ensure it arrives in perfect condition. We partner with trusted logistics providers to deliver both locally and internationally.

1. Order Processing

All orders are processed within 2–5 business days after confirmation. During peak launches or collection drops, processing times may be slightly extended. You will receive a confirmation once your order has been dispatched.

2. Shipping Within Lebanon

For all domestic deliveries, we partner with Wakilni, a reliable courier service ensuring fast and secure delivery across Lebanon.

  • Estimated delivery time: 1–4 business days after dispatch

  • Delivery is available across all major regions in Lebanon

  • You will receive tracking updates once your order is handed over to the courier

3. International Shipping

For international orders, we ship through Aramex.

Aramex Official Website

  • Estimated delivery time: 5–10 business days after dispatch (depending on destination)

  • Shipping fees and timelines vary based on country and will be calculated at checkout or communicated upon order confirmation

  • Customers are responsible for any applicable customs duties, taxes, or import fees in their country

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery in real time.

5. Customs & Import Duties

International shipments may be subject to customs clearance procedures. Any delays caused by customs are beyond our control, and any additional charges are the responsibility of the customer.

6. Delays & Exceptions

While we strive to ensure timely delivery, delays may occasionally occur due to weather conditions, holidays, or logistical constraints. We appreciate your understanding in such cases.

7. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact our support team within 48 hours of delivery notification so we can assist you promptly.

For any shipping inquiries, our team is always available to support you and ensure a seamless CoCouture experience.